We understand that remembering passwords can be challenging. To ensure the security of your account, we have implemented measures to protect your data. If you've had over 5 incorrect login attempts, your account will be temporarily locked for security reasons.

Self-Serve Account Unlock

If a company has permission, they can self-serve their account unlock by contacting the relevant team. Those with the permissions to add and update users will now be able to re-activate any account that has been locked due to unsuccessful login attempts.

Unlock Button Location:

• The button can be found in the Manage Users section agaisnt an locked user account as a small key icon.

Steps to Unlock an Account:

Find the user

• Navigate to the Manage Users section in the menu bar.
• Find the small key icon next to the locked account

Click the Icon:

• Simply click the key icon.
• Accept the prompt to confirm the unlock action.

Password Reset:

• We advise the user to perform a password reset using the ‘Forgot Password’ feature before attempting to log in again.

What to Do if Your Account is Locked

Contact Support:

• Email our support team at support@ingistechnologies.co.uk with the subject "AMS Account Unlock Request."

Provide Information:

• In your email, please include the following details:
  • Your full name
  • Your registered email address with AMS
  • A brief description of the issue

Wait for Assistance:

• Our support team will review your request promptly during working hours (Monday to Friday, 9 am—5 pm). Once verified, we will unlock your account and notify you via email.

Preventive Measures

• Double-check Credentials: Make sure to double-check your credentials while logging in to avoid account lockouts.
• Change Password Immediately: If you suspect unauthorized access to your account, change your password immediately.

We are very sorry for any inconvenience this may cause and appreciate your cooperation in maintaining the security of your 

account.

By following these steps, you can easily unlock user accounts and ensure smooth access to the Ignis Suite. Thank you for your attention to these procedures, which help maintain the security and functionality of our platform.