Can I Request a Change to Dates or Timestamps in the System?

At Ignis, maintaining the integrity and accuracy of your data is our top priority. Our software is designed to support quality assurance, compliance, and inspection processes. As part of our commitment to these standards, we have a policy regarding changes to dates, timestamps, and other metadata in the system. This FAQ provides guidance on our policy, the exceptions we may consider, and the steps to follow if you need to request a change.

Q: Can I request changes to dates or timestamps in the system?

A: Generally, we do not condone changing dates or timestamps in the system due to the potential risk of compromising data integrity. Accurate timestamps are crucial for maintaining the consistency and reliability of the data, especially as our software is used for quality assurance, compliance, and possible inspection purposes.

Q: Are there any exceptions to this policy?

A: Exceptions may be considered in cases of duplication. For example, if a debrief or record has been submitted multiple times and actions or work have been completed on one entry but not the other, we may be able to make adjustments.

Q: What do I need to provide if I believe an exception applies to my request?

A: If you believe your situation qualifies for an exception, please provide the following information:

• The specific debrief or record ID(s) in question.
• A detailed explanation of the reason for your request, including any duplication or errors that have occurred.

Q: How do I submit a request for a date or timestamp change?

A: To submit a request, please contact our support team with the required information. We will review your case and determine if an exception can be made.

Q: Why is it important not to change dates or timestamps?

A: Our software is often used for quality assurance, compliance, and inspection purposes. Changing the metadata, such as dates or timestamps, can undermine the accuracy and reliability of the information, which is critical for these functions. Maintaining accurate timestamps ensures data integrity, aids in compliance with regulations, and supports transparent reporting.

Q: Who can I contact if I have more questions?

A: If you have further questions or need clarification, please contact our support team at support@ignistechnologies.co.uk or visit our Helpdesk Portal.